Failure to Give proper service

I upgraded on 4 September 2015, received my shipment on 8 September 2015. My bonus data for the Mychoice 100 minutes not provisioned. I have spent over 8 hours on the phone being sent from customer service to the sales department. I have had numerous dropped call. I am expected to pay more to have services to work. I received part of what is due to me . They are not writing proper notes and their stories or intinterpretation of the policy differs from individual to individual. They refused to have a three way call amongst the relevant departments and me. No one is taking responsibility. Sales say customer care should fix the problem. Customer service says it's not their fault so sales has to fix the issue. They keep telling me to wait for up to 24 hrs and at times three to five days. I am paying for service I am not getting. Some of the call reference numbers are ***5,***. I have many others. Agents are getting angry with me why I am queuing my services which I pay for . I started calling on 8 September and today many calls have been dropped others are not sending the call reference number to protect themselves. We can do with better service and courtesy as payers