SDP
SuanAA(C) Du Plessis
1 reviews | Active since Dec 2015
09 Dec 2015, 11:53
Failure to do simswap&call centre yells at clients
I went to get a Sim swap yesterday, and I kept receiving the confirmation sms, and after sending back \yes"a few times and the messages still coming kept coming"
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Replies (1)
MTN South Africa's replyOfficial
14 Dec 2015, 09:33Hello Suané,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention. Please be advised that the matter has been escalated to the Accounts Supervisor.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention. Please be advised that the matter has been escalated to the Accounts Supervisor.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
MTN South Africa's reply14 Dec 2015, 09:33
Official
Hello Suané,
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention. Please be advised that the matter has been escalated to the Accounts Supervisor.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
Thank you for your post. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
It is only through these concerns brought to our attention that we can identify and address areas that need our urgent intervention. Please be advised that the matter has been escalated to the Accounts Supervisor.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***