Failure to do a sim swop

<p>My name is Portia, I have been trying to do a sim swap due to theft that occurred. I submitted an affidavit, proof of address and ID to MTN Clear water mall in line with the instruction by the store manager. He then went ahead with the submission, a week later the sim swap had not taken place we then went back in Tuesday afternoon and found the assistant manager who also resubmitted immediately, today is Friday, a sim swap takes anything between 2hours and 24 hours to be done. Till today nothing has happened from the MTN side.</p>