TL
Toka L
1 reviews | Active since Jan 2016
19 Jan 2016, 09:01
Failure to Discontinue Runout Contract
On November 15th 2015 or there about, I called the 808 call center number to request my number be ported to prepaid since I had overran it by a full year and was not looking to get a contract upgrade. It is now January 19th 2016 but my contract has still NOT been cancelled.<br> <br> I went ahead and cancelled my debit order at my own expense. The bill from MTN is STILL accumulating. What is next ? BLACK LISTING ??????
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
19 Jan 2016, 11:43Hello kilowathour,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Retentions department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Retentions department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply19 Jan 2016, 11:43
Official
Hello kilowathour,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Retentions department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Retentions department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
