Failure to deliver a \within 7 day warranty phone\""

Latest ref no 4rm MTN is IC***8.<br> Sequence of events:-<br> 1 - I placed my upgrade order on the 18th March with MTN Business/Corp, received the phone on 24th. I set it up, it was working perfectly well until I realised that all the calls were coming in as Unknown.<br> 3 - I called MTN on the 25 March to ask them to activate what is called CLI, they asked me to switch the phone off and on in 10 mins. The phone would NOT switch on or show any signs of life. I went to The Glen Mall to have it checked out on the 26 March and they told me \IT'S DEFINITELY DEAD AND IF YOU HAD TAKEN THE UPGRADE WITH US, WE WOULD GIVE YOU A REPLACEMENT PHONE RIGHT THIS MINUTE AS IT'S WITHIN THE 7 DAYS.\"<br> 4- I emailed those that gave me the phone same day, hoping on Tuesday 29th, they would arrange for a pick up and also bring a replacement. That didn't pan out as I thot, so I called in to find out and was told that its faster to drop the phone in an MTN store and then they will get a collection no (was given M*** at The Glen store on 31st).<br> 5- MY FRUSTRATION IS THAT I AM STILL WAITING FOR A PHONE - EXACTLY THREE WEEKS LATER AFTER DROPPING IT OFF AND MORE THAN A MONTH AFTER UPGRADE. WHAT MUST I DO? "