RL
Roald L

1 reviews | Active since Jun 2015

02 Jun 2015, 10:23

Failure to deliver

I have been a Mtn client for a long period but the service has been on a decline the past few years especially in Oudtshoorn. I ordered a tablet 4 months ago and had to wait a month for it to be delivered. Once again I returned for an additional upgrade and again my phone weren't delivered after being promised.<br> <br> To top it all off my wife also upgraded and placed a limit on her account of R0 but ended up having to pay R1400 this month since they failed to place the limit on her account when she upgraded. <br> <br> Also the signal are incredibly poor in the Oudtshoorn area.<br> <br> Thank you but no thank you MTN<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Jun 2015, 13:54
Official
Hello rlerm001985,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements.

Thank you
Wenzile Masina
REQ:***

Best regards,