Failure to correctly load a package

Good day,

I have multiple issues now well mtn and no one has been able to rectify it. I opened a 2gb day and 2gb night contract and with the current spicial it became 4gb day and 4gb night. 1 We opened a contract and where told that data would be loaded within 2 to 24 hours. After 3 day nothing happened and the contract was not connected to the network. I phoned in and because I was not the main contract holder I was told I cannot query the issue. I went into my nearest branch and spoke to them directly and they had no issue helping me and telling me that my contract was not Rica'd. So it was an easy fix on her side and linked it to the main account and I was loaded with data. 2 The ammount that I received was a pro-rata ammount but I received approximately 600mb day and about 1.2gb night. We left it because we where not 100% sure that there was an issue. 3 On the 15th we moved onto the new period. I was loaded with 2gb day and 4gb night. So half the ammount of day time data. 4 I went to the Nichole way branch and ask what was wrong with the contract. They told me that they could bit help and told me to call the call center and they would help me. 5 I phoned the call center. I was turned away and told I am not the main member of the contract so they will not answer any of my queries. 6 I ask the main member to call in. She was then told she may cannot query the contract either since she is not the main user of the number. 7 I believe she put the phone down and recalled getting a different operator that would actually help. 8 She told the operator what was wrong. She was then told that we are incorrect and the amount of data was correct. Something about not being and upgrade ment we are not viable for the promotion. After arguing and speaking the manager they realized that there was an issue and we where told that it will be rectified and would receive the fixed data amount again within 2 to 24 hours. 9 The new data amount still had not been added after the 24 hours. We recalled and was told the account was not connected again to the main account but would be linked withing 24 hours. 10 After another 24 hours and still not having the correct data amount. We called again and was told the everyone we have been talking to don't know the proper method of fixing the issues. We where then told we have to go get a photo copy of the original contract. How do you not have an online version of our contract that the call center can view so we don't have to waste our time doing your job?

I am highly ****eed off that it has taken more than 2 weeks and still no one has fixed the issues and more than half of your staff are *********** and unable to fix our issues.

Ref number:265 160 196