Failure to communicate

Thank you MTN for not informing that you have changed your payment reference requirements. My account with you now shows as if its in arrears because you guys failed to inform me of such changes. This has now affected my credit scoring and a homeloan application that im trying to do. Because of this i must now wait a further 24 to 48 hours for my account to be updated on your side AND a further 3 months for my scoring to update.