Failure to Commit to Contract Requirement

MTN Northgate has failed to transfer my MTN contarct from one person to the other.<br> <br> 2 years ago when upgrading, i requested the change of ownership for the contarct and it had not been done. In Nov this year, I upgraded my cellphone and again filled in the forms for chaange of ownership - still not done. i visited the store last weekend to query this aqnd was tiold that the person that assisted me, had not submitted my docs for the change of ownership!!!<br> <br> i was told by employee, Tracy that it would be done this past week and it has still not been done.<br> <br> as per the contract, I requested the change of ownership to be done ie, banking details and ownership details changed. MTN is now debiting the incorrect person for my contract!<br> <br> MTN, you have 48 hours to rectify this before the complaint is taken to the regulator for breach of contract!