Failure to collect funds and insane reactivation fee

Terrible service and failure to collect funds.

I have had a contract with MTN for a few months and they cannot tell me why they aren't debiting my account, after many visits to the store and phone calls to call center.

Because of this I have been handed over to their legal department twice, and they are asking me to pay R11000 to reactivate my line. The contract is only R200 a month and I've had it for about 7 months.

Even when trying to pay manually, nobody can tell me how much I owe them.