Failure to cancel MTN contract for the past 3 months

I have been trying to cancel my contract which ended in august since October 2020. I have 2 contracts with MTN that includes the one I am complaining about. The number is ***..

I’ve been trying to cancel it for the past 3 months and I haven’t been using it.

In November I paid R1400 December I paid R839. I lost my job and can no longer afford to pay for something that I am not using. Now my line has been suspended because apparently I’m in arreas for the number that I am no longer using.

Ref number for the call I made on the 2nd November is *** and for 9 December is ***

I made a call again last week on the 11th of January and I Spoke to Thami at retentions and he said these references are from customer services and he can not assist me.

I requested that I get the recordings for the both references for them to tell me why this contract hasn’t been cancelled

I spoke to Vernon on the same day at customer services and he said he will send an email to his manager/ supervisor and they will get back to me which they never did.

Today I spoke to Dumaria ref *** she said she is forwarding my matter to Billing because they have to credit me R1240 and it will be sorted in 2 hours they will send me an sms saying my contract has been cancelled which they never did.