1 reviews | Active since May 2016
failure to cancel MTN contract and a ********** upgrade
MTN ***. My MTN contract expired on 07 April 2016. I called MTN on the 08th of April to cancel my contract, until today that hasn't happened. On top failing to cancel my contract, a ********** upgrade to my contract was done. Monday the 2nd of May 2016 i got an sms saying my contract has been upgraded without me giving authorization for such transaction. All i need is my contract to be cancelled as i originally requested and this ********** upgrade to be reversed.
Thank you for your post.
We apologize for the inconvenience experienced due to the poor service received at one of stores. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologize for the inconvenience experienced due to the poor service received at one of stores. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***