JZ
Janine Z
1 reviews | Active since Feb 2015
25 Feb 2015, 09:38
Failure to cancel contract & further billings
We had an account with MTN with a company which ceased trading last year. Despite several requests to cancel the contract they continue to bill us on a monthly basis. I really don't know what to do anymore to get MTN to stop billing us! We should be refunded all charges since the cancellation was first requested in September 2014 as our company no longer has this cell phone or number. You are just taking money from us without our permission and for no good reason! Pathetic service!
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
04 Mar 2015, 16:06Hello Janine Vonz,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and this matter is being resolved.
Thank you
Kagiso
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and this matter is being resolved.
Thank you
Kagiso
REQ:***
MTN South Africa's reply04 Mar 2015, 16:06
Official
Hello Janine Vonz,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and this matter is being resolved.
Thank you
Kagiso
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records a consultant has been in touch with you and this matter is being resolved.
Thank you
Kagiso
REQ:***
