LW
Louis W
1 reviews | Active since May 2016
20 May 2018, 16:11
Failure to cancel contract
I entered into a data contract with MTN on 28 Feb. and soon realised there is better data contracts available. I went back to the store in Langeberg Mall, Mosselbay and Valesco Bredenkamp cancelled the contract. Despite the cancellation I was charged fees begiining April and May. Despite frequent requests to Valesco nothing happened and I am still waiting for my refund of the fees of r445.
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Replies (3)LW
Louis W's updateReviewer Update
22 May 2018, 23:42Why does one need to complain on hellopeter before action is taken?
LW
Louis W's update22 May 2018, 23:42
Reviewer Update
Why does one need to complain on hellopeter before action is taken?
LW
Louis W's updateReviewer Update
30 May 2018, 06:50Another week has passed and no progress was made. Come on, MTN, you will have to improve on this!
LW
Louis W's update30 May 2018, 06:50
Reviewer Update
Another week has passed and no progress was made. Come on, MTN, you will have to improve on this!
LW
Louis W's updateReviewer Update
02 Jun 2018, 15:25Another week has again passed and MTN again debited my account for the third time. Seems to me one has to register a complaint in terms of the Consumer Protection Act to get some at MTN to get of the backside and do something. It is now 3 months since the contract was cancelled!
LW
Louis W's update02 Jun 2018, 15:25
Reviewer Update
Another week has again passed and MTN again debited my account for the third time. Seems to me one has to register a complaint in terms of the Consumer Protection Act to get some at MTN to get of the backside and do something. It is now 3 months since the contract was cancelled!