1 reviews | Active since Jun 2015
Failure to attend to ********** Upgrade
Went to MTN Tzaneen Crossing(Limpopo) to request for an upgrade (end of August) to a Blackberry Passport, i was told there is no stock for more than a Month. Went to inquire on the 02 October 2015 and i was told to wait for stock, then i went to different MTN outlet and i was told an upgrade was performed in Durban (KZN) on the 16th of September 2015. when i went to Tzaneen Crossing to ask why they never picked it up the lady at the store did not give satisfactory answers, Angie the manager also did not help. i was told to do an affidavit after which i would be able to get a USD number after one and half week. i went to a different store with my affidavit and got the USD in a few minutes. wonder if they are not involved in this ********** upgrade because they are the ones who knew i was due for an upgrade, and why tell me i have to wait for stock while i have been upgraded in Durban? i smell a rat!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***