Failure to attend ********** activities

Good day

I've sent a complaint to your ***** department but it seems like the matter is failing your staff to resolve this. I've mailed through all the documents request of me and this is 4 months ago. I've not once received any positive feedback from you guys. I keep getting automated replies with no one attending to my matter. below I've attached my previous response from your company.

From: Customer Care <***> Sent: Monday, 26 October 2020 9:12 AM To: Gift Leseyane Subject: RE: Contact us Query Complaint [#***] Good day Gift, Thank you for your email. Please be advised that ticket number *** is still open for investigation. You may also follow up by email the ***** team on ***. Kind Regards, Bongeka Zwane MTN SA Reference Number: ***