1 reviews | Active since Mar 2013
failure to answer phones and respond to emails
I sent MTN an email on 01.5.15 requesting them to provide me with some feed back but despite me sending another email on the 10th I have still not received a response to same. Its terrible trying to get hold of a call centre agent while you are in SA and its even worse trying to contact them while you are overseas. I have called on numerous occasions especially the Tokai branch but no-one answers. Its unprofessional to keep clients holding for 30 minutes or longer. As stated above, I am overseas and cannot afford to wait that long to speak to a service agent. I require my contract to be cancelled immediately and hope that this email reaches the appropriate level of management so that this may be finalised urgently once and for all.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, your contract is due to expire on the 28 July 2015. We have loaded a future deactivation date has been set for the 28 July 2015. Kindly note that you will be billed until that date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, your contract is due to expire on the 28 July 2015. We have loaded a future deactivation date has been set for the 28 July 2015. Kindly note that you will be billed until that date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***