GG
Ganson G
1 reviews | Active since Oct 2011
25 Aug 2015, 08:35
Failure to address the complaint
I handed my son's lap top for repairs. It was not working - blank screen. We informed the person at the store that there is a crack mark on the frame which occurred a month after it was taken. It worked well for +- 8 months. Since then I am not getting any feedback from MTN. I am sent from pillar to post. I have emails to this effect.
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MTN South Africa's replyOfficial
26 Aug 2015, 14:45Hello ggovender,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
MTN South Africa's reply26 Aug 2015, 14:45
Official
Hello ggovender,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana