failure to activate purchased router while Paying for it every month

<p>I have been a loyal customer with MTN for years now and have an existing contract with them and for the sake of admin i decided to take out a router contract with them on top of my already existing cell phone contract, instead of going to another service provider. I started the router contract about three months ago and the debit order has been going off every month without fail but my problem is that the router just cant be activated. I have called MTN a number of times trying to get this sim activated, went to two contact centers to Rika and try to activate the simcard but i was told that within 24-48 hours my router would be active but still even today that router is not active. On one of my calls with a represantive of MTN i was told that i was sold a package that MTN doesnt offer any more and that id have to contact the person who sold me the package (mind you, i bought the modem online via an MTN contractor( im now told)). Three months later after being tossed back and forth between activations, RIKA and sales departments im still sitting with an inactive router. i even lodged an online complaint on the MTN website, its been over a month and they still have not gotten back to me. I phoned to cancel this contract this week but now im being told that i need to pay for early termination of contract?? why? when im the one that was given poor service?</p>