1 reviews | Active since Jul 2016
<p>Excluding the fact that I'm usually looking at my phone in complete confusion because I have no Signal most of the time, there is a specific problem I'm facing as of recently.</p> <p>I got a contract at MTN (Yes at an MTN store, a consultant actually asked me that question) for 20GB's of AnyTime Data and 20GB + 20GB Night Express (that equals to 40GB FYI) for R499 p/m.</p> <p>Conveniently I only received 20GB's of AnyTime and 20GB's of Night Express Data this month.</p> <p>I phoned Customer Support and surprisingly none of the Consultants knew about this Contract (where this was on both printed and digital media countrywide and what kind of training does MTN give their staff? Is it a touch and go type of situation where they just come to work and have tea parties?)</p> <p>Anyways, I'm paying for a Contract where I'm only getting 2/3'd of the product for the full amount of payment, while this is a part of breach of contract or false advertising I would like MTN to assist me getting my remaining 20GB's of Night Express Data on my account or I would have no choice to speak to my Lawyer.</p> <p>And I took a nice little picture on 14/07/16 to show the Contract from their website.</p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
May we request that you provide us with a copy of the contract so that the matter can be escalated to the relevant division. You may please respond with the copy of contract to the email address we have forwarded you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
May we request that you provide us with a copy of the contract so that the matter can be escalated to the relevant division. You may please respond with the copy of contract to the email address we have forwarded you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
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