Failling to activate my cellphone account

Item: MTN South Africa
Rating: 2
Author: Shantell P

I paid my cellphone account which was on arrears with R455.80 on friday the 14 August 2015....i emailed proof of payment to MTN legal department on the same day.I got a response email on tuesday the 17 August 2015 saying that the account will be activated within 24hours and i followed it up and they keep on saying 24hours.I dont know how many 24 hours must one wait for activation today i called my own number to my surprise is it says the number is not on the MTN network.I am very disappointed because i have been with MTN forever.

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Replies (1)

MTN South Africa's replyOfficial

10 Sept 2015, 12:20

Hello DP35,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

I have sent you an e-mail requesting further information in order for us to be able to resolve your query, however you have not responded.

Regards
Rajesh

MTN South Africa's reply10 Sept 2015, 12:20

Official