Faillig to convert pre-paid number to contract

Hello Modingwana,<br> <br> Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.<br> <br> The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards<br> Thabelo<br> REQ:*** <br> <br> <br> Above is the respond i received from Mtn on the 23rd of March 2015 but to date i have not receive phone call or email from the Mtn. This company id highly failing me as their client for so many years. Can you please do as you promised. Hope i wont complain again since i still need help regarding my problems.