1 reviews | Active since Aug 2018
Failing your loyal customers
I am not happy at all with the service of MTN, I still have an open query which was lodged on the 3rd of Aug 2018, their consultants are so terrible such that they cant connect you(complainant) to their superiors if the matter is above their capacity. As a loyal customer I made a payment to one of my accounts but now I want MTN to redirect this payment into another account which is a contract and they have a proof of payment with them but it seem to be a hassle for them to process this transaction.
Good day THAPELO SETLHATLHOLE,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note that your services have been re-instated, please reboot your devices and test the service now?
We have also sent your proof of payment to our banking department for allocation to your account, ***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day THAPELO SETLHATLHOLE,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note that your services have been re-instated, please reboot your devices and test the service now?
We have also sent your proof of payment to our banking department for allocation to your account, ***.
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team