JL
Justice L
1 reviews | Active since Sept 2015
26 Sept 2015, 16:06
Failing with Swim Swap
I have a problem with my number that I have been Using. I want to do the MTN swin swap but their security questions that I am trying to answer. They tell me that I am wrong. One can just imagine the trauma of losing a fone and Now MTN. Does not want to give me my number back. I have a prepaid and I have a paid for 2 gig every month. Where can one actually go because I am very frustrated. Please my old number is *** but for now I can be contacted on this number *** . Justice
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
26 Sept 2015, 22:57Hello Hlatswino77,
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
The number that you are trying to process, would need to be verified with our pre-paid department. A request has been sent to assist with your query and will be resolved once authenticated.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Kevin.
REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
The number that you are trying to process, would need to be verified with our pre-paid department. A request has been sent to assist with your query and will be resolved once authenticated.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Kevin.
REQ:***.
MTN South Africa's reply26 Sept 2015, 22:57
Official
Hello Hlatswino77,
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
The number that you are trying to process, would need to be verified with our pre-paid department. A request has been sent to assist with your query and will be resolved once authenticated.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Kevin.
REQ:***.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
The number that you are trying to process, would need to be verified with our pre-paid department. A request has been sent to assist with your query and will be resolved once authenticated.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Kind Regards
Kevin.
REQ:***.