MR
Mpilo R
1 reviews | Active since Nov 2015
20 Nov 2015, 13:11
Failing To Take Care Of Clients
My Mtn No *** was ported to Vodacom by someone I do not know, it has transpired that this person is de*****ing people pretending to be me, Mtn branch and call centre did not help, they said since the number has been ported to Voda there is nothing they can do. As I write this the number is still active and my reputation is being badly tarnished because my service provider can't help. I always hear people complaining about poor service of Mtn, I now understand why.
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Replies (1)
MTN South Africa's replyOfficial
22 Nov 2015, 17:10Hello mpilorad,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly follow the instruction below for us to be in a position to reverse the porting Below is the updated Port reversal process:
o The client needs to Fax an affidavit to no# ***.
oOn the affidavit State in detail what happened.
oAnd provide an alternative contact number.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly follow the instruction below for us to be in a position to reverse the porting Below is the updated Port reversal process:
o The client needs to Fax an affidavit to no# ***.
oOn the affidavit State in detail what happened.
oAnd provide an alternative contact number.
warm regards
mike
REQ:***
MTN South Africa's reply22 Nov 2015, 17:10
Official
Hello mpilorad,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly follow the instruction below for us to be in a position to reverse the porting Below is the updated Port reversal process:
o The client needs to Fax an affidavit to no# ***.
oOn the affidavit State in detail what happened.
oAnd provide an alternative contact number.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly follow the instruction below for us to be in a position to reverse the porting Below is the updated Port reversal process:
o The client needs to Fax an affidavit to no# ***.
oOn the affidavit State in detail what happened.
oAnd provide an alternative contact number.
warm regards
mike
REQ:***