Failing to provide paid for airtime!!!

Extremely dissapointed in MTN's lack of response. This is the 2nd time this has happened to me and have emailed and called for help and no one has helped in anyway to give me a solution!<br> <br> I have been with MTN for almost 6 years now, and recently have been purchasing airtime off of my internet banking. The amount is always deducted straight away from my account but I receive NO AIRTIME. Would be great help if the customer services could help me with a solution as to why my money is being \******""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;621683;55;14;2;0;1;0;0;2;15/06/22 14:13;468;NULL;15/06/20 12:15;15/06/22 6:25;No Gift Cards a day before fathers day!!!;6,01E+15;Cashier on duty;***;I have been to the Edgars store in Durban West Street on the 20/06/2015 at about 12:15 am. I was not sure what to buy my dad for fathers day and seeing that the store was so busy I had opted to purchase a gift card instead that he could use at a later stage. The cashier on duty had advised me that their systems have been offline since Thursday the 18/06/2015 and apologized for that, which I accepted. She then advised me to go to the Edgars Active Store across the road and purchase one there. I then walked to that store, followed a long line only to be told that they don't have any stock. The cashier looks at my face as if it is my fault that they do not have stock and did not even care to apologize. She then says that I must go to the Edgars store, I told her that I have been there and they referred me here, the colored cashier next to her(sorry don't know their names and I am not being ******) then says oh now that store is making their problem our problem. Totally unprofessional and a total inconvenience. I ended up buying my dad a tracksuit from Woolworths and trust me I will be closing my account as off immediately. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;864860;707573;31;5;0;1;0;0;5;15/06/23 16:26;468;NULL;15/06/23 10:21;15/06/23 8:38;Excellent Service;;Sharlene Naidoo;***;A big thank you to Sharlene Naidoo for the excellent customer service I received while booking my weekend away trip for August this year. It has been an absolute pleasure dealing with her. Thanks again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;589827;893260;16;2;0;1;0;0;2;15/07/10 17:09;468;NULL;15/07/01 11:19;15/07/01 9:21;Terrible Customer Support Service ;8,01E+12;;***;Have been on hold for 1 hour and 45 minutes with MTN Customer Service (***) to assist with checking my secondary sim card but still no answer. Just the same message and background music while you wait for an operator to assist. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;631232;140;14;5;0;1;0;0;5;15/07/03 14:02;468;NULL;15/07/03 8:12;15/07/03 6:14;OUTSTANDING SERVICE;7,81E+12;;***;Once again shopping at Pick N Pay Chatsworth was an awesome experience. Well done to the Management and Staff. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;830760;26;9;2;0;1;0;0;2;15/07/08 15:54;468;NULL;15/07/06 9:51;15/07/06 8:06;Poor Service;OT***6;Zamekile Mashiyane;***;Outsurance is quick to market their ability to process and settle claims without the normal hassles but when you come up against an unresponsive call center you realize just how much BS this company is spreading in their ads. Their service is pathetically poor. Not going to detail my unsatisfactory experience here - except to say that I contacted their call center and the person in question was extremely arrogant, unsympathetic and demanding in me reporting an accident and requesting an assessor. Subsequently I requested her via two separate emails for additional information which predictably have remained unanswered. I am really disappointed - more about the fact that I was conned into thinking they were something different. How wrong I was. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;356562;893260;16;2;0;1;0;0;2;15/07/09 16:13;468;NULL;15/07/07 10:23;15/07/07 8:25;Data and airtime not allocated;7,31E+12;;***;My data and airtime allocation was not made for the month. I cannot make calls or browse from my phone.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;871289;893260;16;2;0;1;0;0;2;15/07/28 19:19;468;NULL;15/07/09 13:27;15/07/09 11:31;I cannot claim cellphone on account of 808 strike;8,91E+12;;***;I have had my cellphone contract with MTN for 3 years now, which I upgraded this year. I was ****** of my cellphone on the 24th of May. I was at ease as I knew I had insurance on my handset so I tried calling 808 to block the phone and simultaneously get the ITC Number with no success till this day. I went to MTN Protea Gardens and they told me they couldn't help me. This has been a very depressing and stressful period for me as I have missed a job opportunity as a result. I have been paying the installment plus insurance on my Huawei G6 to date. I am at a point where I don't know what to do. I have been loyal to this network for more than 10 years and I am contemplating severing my ties with them after this contract!!!!!I AM FED UP WITH THIS LOAD OF BULL!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;786190;741186;18;2;0;1;0;0;2;15/07/20 15:43;468;NULL;15/07/16 9:46;15/07/16 7:55;Incorrect billing due to incorrect details;6,61E+12;;***;One of very few citizens who actually comp**** with SANRALS edicts, I registered with an e-tag on 2014/02/28. Because of amounts being subtracted from my credit card willy nilly, without my consent, I changed it to prepaid on 2014/08/06. I have just received a postal account for 20/6/2015 - more than a year after I registered - stating that I am not a registered user, and that I owe either 1, 2 or 3 amounts. This is unforgiveable - SANRAL has happily taken my money for a year and a half, and now they want more from an error on their side? Disgusting.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;877805;893260;16;2;0;1;0;0;2;15/08/11 16:24;468;4;15/07/28 10:33;15/07/28 8:36;Complete failure to communicate!! UNACCEPTABLE;A***;;***;On the 18th April i went into the Northgate MTN service centre and requested to 'Migrate' to prepaid once my contract came to expiry in May 2015. Come May 2015 i saw that i was still getting debited for my 'Top-up contract' airtime which i did not want as i was buying my own Pre-Paid airtime. I decided to give it a month to see if the payment and issue recurred. It did again in June. Now because of the strike within MTN no call centre could be reached. I hence went into the Fourways service shop and they could not assist again because of the strike. I then sent an email describing my situation to [Email Removed] Again the debit order came off my account so i asked my bank to stop the debit order. <br> Now that the strike is over i tried to call the call centre again with the same result as before! Nothing!<br> How can a tele-communications company just not communicate at all!? I've been a loyal MTN customer for a while but this will definitely make me jump ship! How can a tele-communications giant like MTN just be totally uncontactable and have TOTAL disregard for their clients!?<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;878713;188;16;2;0;1;0;0;2;15/07/30 14:19;468;NULL;15/07/30 8:22;15/07/30 6:31;Don't know what they get paid for;9,10E+12;Tumi,Maraweya,Nomphumilelo,Pauline ,Noktula, Neville Moodley, Mario, Denver Naidoo, Naseema Saalie;***;With such pathetic service they might as well close there doors.<br> In March they incorrectly cancelled my one line and Nazeema Salie eventually told me that it was cancelled in error,she reversed the R129 and told me that I could upgrade. In April they tried to debt double my instalment and when I enquired about it I was told that I must pay R395 cancellation fee which Nazeema did not tell me about. I refused to pay the fee,put through a query and paid my normal instament. I recieved an sms saying that I must pay the fee. When I called to enquire about the feedback the in compatant team leader Pauline Gobane promised to escalate it, I have not received any feedback since. Every month they are trying to bill me more because of this fee and they keep telling me I am in collections, yet I pay them every month. This is now preventing me from getting and upgrade. According to Neville Moodley,I was supposed to get feedback from Mario and Denver Naidoo regarding this matter,it has been 2 days and still no feedback. Can someone who knows how to do their job contact me and inform me how I am going to be compensated for this mess and inconvenience Cell C has put me through for the past 4 month;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;858294;787716;9;2;0;1;0;0;2;15/08/07 15:41;468;NULL;15/07/30 9:48;15/07/30 7:53;IS THERE NO WAY TO MAKE THINGS GO FASTER ;***;;***;NEARLY 3 MONTHS STILL NO HOPE ON DAMAGED GOODS ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;174543;711078;14;2;0;1;0;0;2;15/08/02 15:07;468;NULL;15/08/02 9:10;15/08/02 7:19;No response to complaint;;;;Good Morning<br> <br> I logged a complaint concerning my Breville espresso machine last week Sunday and still have not received any response to my matter as promised<br> Please can you send me a number to contact someone from head office as the service so far is unacceptable, please advise soonest to this matter as it has gone on way to long and paid a lot of money for this machine and can do nothing with it at the moment<br> <br> Regards<br> Chris;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;8****0;768744;9;5;0;1;0;0;5;15/08/15 18:10;468;NULL;15/08/03 11:30;15/08/03 10:22;thanks to my friendly assessor;***1 ;Gregory Thompson;***;Thanks Greg for the friendly and helpful service that I received from you. <br> <br> <br> <br> cheers <br> Alec ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;185763;720860;29;2;0;1;0;0;2;15/08/13 16:52;468;NULL;15/08/13 10:58;15/08/13 9:04;Moirs Tea *****s Biscuits;4,01E+12;;***;On 29 July we sent them a query re the Tea *****s Biscuits, had a quick response asking for our contact numbers so they could phone us<br> We sent the numbers by return, since then not a thing from them, despite our follow up emails<br> Not the sort of service you expect from a company such as Pioneer Foods;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;885411;688497;9;2;0;1;0;0;2;15/08/18 14:53;468;NULL;15/08/05 8:47;15/08/18 7:05;Eis terugvoering en reaksie;***9;Claims Department;;Ek het Woensdag oggend 5 Augustus 'n gebarste geyser by my makelaar aangemeld. Aquality Plumbing is aangestel deur die versekeraar om dit te kom herstel. Die plumber het eers<br> Donderdagmiddag 15:00 by my huis opgedaag, wat meer as 24 uur later is nadat hy die vorige middag met my bevestig het dat hy net na 8:00 by my sou wees. Ons moes 'n paar oproepe maak om uit te vind wanneer hy kom. Hy het toe ook aangedring op die bybetaling voor hy klaar maak met die werk. Ek moes 'n afspraak afstel omdat ek heeldag vir hom moes wag, en toe reelings tref om die betaling te doen voor hy 18:15 by my huis weg is. <br> <br> Die plumber moes 'n gat in die plafon sny om die ou geyser uit te kry, waarvoor hy vooraf toestemming by die versekering gekry het om dit te doen. M & F het my Vrydag oggend 7 Augustus gebel om te bevestig dat 'n bouer my sal ****ak ivm die herstel van die dak. Dit is vandag die 18de Augustus en nog niemand het my ge****ak ivm hiermee nie. <br> <br> Dit is ongelooflik onprofesioneel en uiterse swak diens. My makelaar het ook al 'n paar keer met iemand hieroor gepraat, maar nogsteeds het ek geen reaksie gekry nie. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;480262;793962;16;2;0;1;0;0;2;15/08/19 2:07;468;NULL;15/08/18 20:08;15/08/18 18:19;Real Bad Service No service at All;***;Thelma;***;Telkom Mobile tell customers each time you call there call center that the calls are recorded but refuse to make suck recordings available to the very same customers they are recording. That already signals dishonesty on their part. They have something to hide. My issue was initially with the accounts dept. who Billed my account wrong but when I refer to conversations I had with their staff prior on the same matter they just refuse to release the tapes that will substantiate my case. they are dishonest in conducting business and to all potential future customers refrain from using their service. You will regret it. Worst cell phone company by far. Useless!!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;887328;212;14;2;0;1;0;0;2;15/08/27 14:41;468;NULL;15/08/01 0:00;15/08/23 6:53;Wrong colour make-up;8,30E+12;clinique consultant;***;I was sold a dark colour pressed powder, now I'm stuck with make-up I can't use. I'm not impressed at all;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889969;818675;9;5;0;1;0;0;5;15/09/21 15:05;468;NULL;15/08/31 9:10;15/08/31 7:17;Assessment;***;aneshen and ga****;;Swift service. Detail explanation of what they will do, how long it will take and offer a clear way forward.<br> <br> The centre is user friendly, calm and accommodates walk-ins<br> <br> Just the thing you need for a Monday morning.<br> <br> Oh...The coffee is great and the ****ins won't tip the scale...<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;891057;802228;9;5;0;1;0;0;5;15/09/02 16:29;468;NULL;15/09/02 10:37;15/09/02 8:41;Excellent Service;CKP***/3;Naseema Ismail;;I received excellent service from Naseema Ismail from KingPrice. She was quick with the claim and very helpfull<br> <br> Very Satisfied <br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;891474;893260;16;2;0;1;0;0;2;15/09/03 14:29;468;NULL;15/09/03 8:38;15/09/03 6:41;Charged for **********ly upgrade & not refunded;7,61E+12;Billing;***;<br> Dear all, my contract was upgraded without my concern in May in Deipsloot, I have reported the May, aster numerous calls, it eventually cancelled as I had requested. i was however billed R672.96 in June. I also queried that in July requesting for a refund, First I was told that it was paid which was not the case, I was again told it was sent to Billing and i will be called in 5 days that did not happen again, I called again it was sent as urgent to billing again and I was to be called in three days, it never happened, recently i was told that my case is pending and it takes 21 days to be settled. i have ran out of options as my case seem to be hopeless as it is clear that MTN does not care, I only need my money to be credited back to me. The number queried is ***<br> Regards,<br> Lungi;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;16309;873;41;2;0;1;0;0;2;15/09/04 15:09;468;NULL;15/09/04 9:18;15/09/04 7:21;Debit order change without permission or notificat;***:43326;Accounts;***;How can Virgin go from debiting my account for R89 pm to R430 pm without any form of notification?!!!??? I have signed a stop payment on this debit order and have already cancelled my membership. I will be joining Planet Fitness. <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;892645;806;21;5;0;1;0;0;5;15/09/07 15:38;468;NULL;15/09/07 9:39;15/09/07 7:50;Great Service ;9,00E+12;Zamantungwa Kumalo;***;Consultant explained everything thoroughly and treated me as if I was already a client of one life.Excellent Service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;892691;818675;9;5;0;1;0;0;5;15/09/21 16:48;468;NULL;15/09/07 10:49;15/09/07 9:00;Assessment;8,30E+13;D4nn and Ga****;;The staff at easy way are very professional and the service received is excellent. I also appreciate the explanation that has been given to me regarding the assessment done on my vehicle. Job well done.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;190857;872461;32;2;0;1;0;0;2;15/09/15 15:36;468;NULL;15/09/15 9:37;15/09/15 7:48;Final Notice;6,61E+12;Nelisa Mtsi;***;My bill did not arrive , my due date is the 10-th of the month. I paid X amount but I underpaid ( did not know what the amount was ) On the 18.08 received final notice for the amount underpaid + cost of notice. The actual bill arrived on the 26.08. I found this very unfair and I went to speak to EMM ( Nelisa Mtsi ) . Very sour , unhappy person. Did not go anywhere with this. Waste of time. VERY UNFARE;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;488203;711078;14;5;0;1;0;0;5;15/09/17 16:38;468;NULL;15/09/17 10:48;15/09/17 8:50;One of the best online experiences!;;;***;I must say that online shopping with @Home is an absolute pleasure! I have ordered from them 3 times in the past 3 months and each time I receive my goods the next day and carefully wrapped & packaged :);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;867047;574;41;2;0;1;0;0;2;15/09/21 16:46;468;NULL;15/09/21 10:45;15/09/21 8:58;Debit order not being conducted as agreed on ;8,10E+12;BRANCH MANAGER ;***;Planet Fitness has been debiting the incorrect bank account since inception, I have paid the first instalment cash supplying the Gym with a three month statement proving my Salary is being received in the same account, in May after being verbally abused by the external debt collector the branch manager contacted their administration department to fix the problem, Got confirmation that all details has been fixed and updated and that the arrears was removed and added to the end contract. The very same month the same error occurred that the wrong account has been debited, today again I received a call from an external debt collector telling me to pay the account or get a cancellation figure from the gym to be released from the gym contract. Treating me like I cannot manage my debt ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;425638;893260;16;2;0;1;0;0;2;15/09/29 14:46;468;NULL;15/09/29 8:45;15/09/29 6:58;what does 24 months mean?;***;;***;My mom took an MTN contract phone for my younger sister, in, this was two years ago, in August she called MTN to cancel the contract, as it was due to for an upgrade and was not willing to do that, was advised that the contract would be cancel, take the number back to prepaid, was advised that she needed to pay for September, she did that, they have now loaded the phone with airtime and now say she needs to pay for October as they have already loaded the airtime, she is being billed the full R260.00 for a contract that has expired, the contract was also cancelled via an email that was sent by Jerkins Moyo who works at MTN Carnival mall, gave a confirmation email of what he had requested to be done, has the contract term changed, if so why is she forced to pay for a service that she has not renewed, when she called MTN 808, spoke to Buhle who refused to give her surname but advised that the airtime would be reversed within 24hours, and this was on 17 September 2015, today is 29 September, is MTN still waiting for 24 hours, which 24 hours are they waiting for, or they meant another 24 months for them to reverse the airtime they decided to load without any consultation.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;901972;23;1;2;0;1;0;0;2;15/10/02 14:45;468;NULL;15/10/02 8:32;15/10/02 6:57;Broken Promises;7,31E+11;UCOUNT Rewards;***;At the beginning of September 2015 I was called up by Standard Bank's card division and asked if I would like to place a debit order on my Standard Bank Credit card which I agreed to, I was informed by the consultant that as a reward I would receive R150.00 in rewards which would be added to my Standard Bank UCOUNT rewards card at the end of September which was not done as promised??? After checking multiple times whether it had been added I called up the UCOUNT rewards contact centre and was promised that they would look into this and call me back with feedback the very same day which had not happened! Upon calling them this morning I was told that the investigation would take 5 working days to check if I qualify for the reward, My partner was also promised the very same reward when switching her method of payment to debit order for her Standard Bank Credit Card which surprisingly had not been added to her UCOUNT rewards card, I have been with Standard Bank for a number of years and this is certainly not the way they should be treating loyal customers!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;517483;786;4;2;0;1;0;0;2;15/10/05 15:49;468;NULL;15/10/05 9:51;15/10/05 8:01;Still haven't received the correct invoice;8,11E+12;Bosch;***;I was called by your agent who promised me that the technician will send the invoice last week Monday. On that same day your technician requested my email which I provided again. TODAL I STILL HAVEN'T RECEIVED THIS INVOICE. I will never trust Bosch again<br> You must dismiss this technician for being ***********. <br> How am I expected to claim the money I already spent on the work done on my fridge from the insurance. I should have just bought a new fridge and definitely not Bosch again. Nxa;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;906023;793962;16;2;0;1;0;0;2;15/10/20 20:30;468;NULL;15/03/10 14:34;15/10/13 12:42;INTERNET and LANDLINE;*** 084;Telkom;***;I have phoned telkom for 7 months now to come and check my internet and landline connections. Our internet does not even work anymore and then our landline just went off. I NEED someone to come out and fix the problem. This is not acceptable for me. PLEASE MAKE YOUR REACTIONS FASTER. TELKOM IS A VERY SLOW COMPANY THESE DAYS. That's why no one wants to deal with them.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;908913;357;16;2;0;1;0;0;2;15/10/29 21:38;468;NULL;15/10/29 15:40;15/10/29 13:50;A week later and still NO RESPONSE to my COMPLAINT;8,61E+12;CANCELLATIONS;***;So I logged my complaint a week ago and have still not heard from Vodacom. So just how long does this take or have Vodacom just decided to ignore me and not give me my Refund.<br> <br> This is the WORST SERVICE of my life and trust me I work with Companies on a daily Basis.<br> <br> So until I receive my refund I will post my Vodacom expericence on Every social media platform and tell every person I know and don't even know of my Horric Vodacom experience.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;910645;893260;16;2;0;1;0;0;2;15/11/02 14:44;468;NULL;15/11/02 8:52;15/11/02 6:56;Problem not resolved with Voice Message Service;A***;;***0;MTN, received the email below and one call from your call from the call centre, problem not resolved!!!<br> <br> <br> Hello Nasie11013,<br> <br> Thank you for your post.<br> Please accept our apologies for the inconvenience experienced.<br> <br> As per our conversation earlier ,the matter has been escalated to our technical department for assistance ref :SMC/***.Please feel free to contact us should you require additional information.<br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards <br> Rosetta <br> REQ:***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;364683;357;16;2;0;1;0;0;2;15/11/04 13:52;468;NULL;15/11/04 8:01;15/11/04 6:04;NO HELP!!!;8,41E+12;;***;I have now had it with a supplier who think they are above people. Not coming back to someone on their questions, charging monthly fees for something i do not have. Clearly this is wrong but not the Mall@reds vodacom shop or vodacom cares about customer service!!!! With a lack of better words i am ****ed off with this total lack of professionalism and no care attitude. And this from senior staff and head office staff.<br> Telling them to cancel my contract, and they refusing me this which i believe is my right if i am not receiving the service i was told and product which is stipulated in my contract. All i want now is for someone in a senior position to call me..not say they will and don't. To actually call and credit my account with the difference of my current contract to same one with no device. And then i will be on a contract that i am not paying for something that i don't have!!!!!! Signed my contract on 4 July 2015. Billing started End July. This is Unacceptable from such a supplier. I want answers and i want a fix!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;565344;713404;19;2;0;1;0;0;2;15/11/09 14:53;468;NULL;14/11/06 8:15;15/11/06 7:05;Pushing for a sale not client interest;8,81E+12;Lebogang khubeka ;***;I approached RBA with the interest to purchase in Lehae or devland the consultant contacted me and told me that I don't qualify for those areas and she convinced me to look into Crystal park benoni to see of it will go through because it might not, no communication was given about the process. RBA is a well established company and I rely heavily on the information the consultant gave me but she was not being fair and ethical she just wanted a sale,now I am stuck with the house I dont want and won't be able to live in she promised to go back to the side with me before anything is done so we can look into the transport as it is available and easy, It was my first experience and she gave me information that now I see was not for me.no client should go through what she put me through because we rely on them now the is nothing that can be done and it's a stressful situation for me.I was rushed into a bad decision and the biggest mistake of my life,they shouldn't do that like we just [URL Removed] should be on going and they must not assume we know and play with our minds and use our situation against us.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;662546;704391;9;5;0;1;0;0;5;15/11/06 16:04;468;NULL;15/11/06 10:13;15/11/06 8:16;Great Service;8,21E+12;Zandile;***;Zandile was a great help and was impressed with her excellent service.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;920597;711328;9;5;0;1;0;0;5;15/11/24 14:28;468;NULL;15/11/20 8:33;15/11/20 6:40;Good;PRMO497901;Mare Lise Mundey;;She assisted me my hail damage insurance claim. She logged my claim in her system.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;920691;704391;9;5;0;1;0;0;5;15/11/25 16:36;468;NULL;15/11/20 10:16;15/11/20 8:48;Exellent Service provided with great attitude;***6;Henry Shongwe;***;I have been requesting assistanse from the company since Tuesday, however, angry as I was about the delays, Henry managed to assist in a short space of time, with humbleness, great attitude and very welcoming. His intervention made me think twice about cancelling my policy with the company and I believe its people like him who deserves to be appreciated for the exellent work done. Much appreciated and may he keep the excellent standard set with other clients as well. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;915900;706283;16;2;0;1;0;0;2;15/11/23 16:55;468;NULL;15/11/20 11:01;15/11/20 9:07;Wrong package and poor service;R800_585 ;Ayanda;***;SREQ_*** <br> Reference number: FCR_***<br> <br> They deliver and activated wrong product. What they are charging me and what I app**** for in the application is not the same. I sent them email, but they insisting that they have given me the right product. What I have app**** for is cheaper than what they gave me. Just became aware when they sent me a bill. Have been trying to call them, but their phone just ring for hours.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;910728;202;9;2;0;1;0;0;2;15/11/26 15:51;468;NULL;15/11/26 9:56;15/11/26 8:03;HOLLARD MOTOR XTENDER;HWML033397;;***;My email to them explains the problems:<br> <br> 1. In three years, you have increased my premium by over 15% a year - exorbitant!<br> <br> 2. You offered to pay for up to four services over three years. You paid for one @ R1500.<br> <br> 3. Your answering service is pathetic. I had to call five times before eventually being able to speak to someone.<br> <br> 4. Finally, my email to you of 26 October cancelled my contract if I did not hear from you by 30 October. Nobody responded, and now you have debited my account with a further R803.00 on 21 November!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;517097;720641;14;2;0;1;0;0;2;15/11/26 20:38;468;NULL;15/11/26 14:44;15/11/26 12:50;Disgusting service. Unbelivebale annoyed and jeer;;Manager ,consultant ;***;llo masego@1010,<br> <br> We're sorry to hear about this, that's definitely not the kind of experience we aim to give our Customers!<br> <br> We apologise for the delay and will be in contact with you shortly.<br> <br> Regards,<br> The Exact Team.<br> <br> After the below was posted i finally got a call on Tuesday from the regional manager who then promised to call before close of business same day its now two week no phone or feedback and no call, what a disgusting service. why must i beg for my phone to be returned since July? i actually want a new phone now. this is ********** jerr. If a manager does not honour her word how do you then expect staff to serve you any better?<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;834138;357;16;2;0;1;0;0;2;15/11/30 16:48;468;NULL;15/11/30 10:57;15/11/30 9:00;No reply on HelloPeter complaint;7,60E+12;;***;So I logged a complain on HelloPeter on 11.56 Thu 29 Oct. Vodacom responded at 12.13 Thu 29 Oct that they will get in contact with me soonest. <br> <br> A MONTH has passed & not 1 phone call from Vodacom. <br> <br> So how is HelloPeter helping? You say they \care\"" but all they do is send out a standard reply."""