KP
Kim P
1 reviews | Active since Oct 2013
18 Feb 2015, 13:08
Failing to inform MBD to close file as promised
I refer to my recent post regarding my historical account with MTN. You confirmed that you had received payment in full and that you would instruct MBD Attorneys to close my file. <br> <br> However, I am receiving daily messages and threats from MBD in respect of this account and today received an email where I was informed by MBD that ''Our client has requested us to consider legal action\. <br> <br> Please a) issue an instruction to close this file immediately b) send me a copy of this written instruction and c) advise how it is possible that according to MBD
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MTN South Africa's replyOfficial
27 Feb 2015, 13:01Hello KimRP,
We are truly sorry for any inconvenience caused and for the delayed response.
Our system reflects that there was payments allocated to the account through MDB, however the account has not been purged.
We've escalated the matter directly to the management team within our Legal Department and requested that the matter be closed off for good.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
Our system reflects that there was payments allocated to the account through MDB, however the account has not been purged.
We've escalated the matter directly to the management team within our Legal Department and requested that the matter be closed off for good.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply27 Feb 2015, 13:01
Official
Hello KimRP,
We are truly sorry for any inconvenience caused and for the delayed response.
Our system reflects that there was payments allocated to the account through MDB, however the account has not been purged.
We've escalated the matter directly to the management team within our Legal Department and requested that the matter be closed off for good.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
Our system reflects that there was payments allocated to the account through MDB, however the account has not been purged.
We've escalated the matter directly to the management team within our Legal Department and requested that the matter be closed off for good.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***