Failing to Contact Me RE: \Cancelled"Contract"""
I recently had my MTN Contract bought out by another company. However, in June when the buyout was completed I noticed I was billed by MTN for the contract. After spending time on the line with the call center, I was told that my contract would be cancelled (At this point I expected to be billed for July). However, in August I once again received a Statement from MTN for a contract that I don't even have anymore! I then phoned the call center again and was bounced around from person to person, to be told no one knows what's going on and I'd be contact. It's now been 2 weeks and still no one has contacted. I'm extremely frustrated since I've had 2 contracts with MTN for many years, but they can't seem to care less to help a client out!
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MTN South Africa's replyOfficial
19 Sept 2015, 18:34Hello CorbynGould,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Thank you for your time, the 071 number is still on contract which is why you are still being billed and the early termination fees were not paid when the number ported out. I will escalate to the relevant team to calculate and advise of the amount required.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Thank you for your time, the 071 number is still on contract which is why you are still being billed and the early termination fees were not paid when the number ported out. I will escalate to the relevant team to calculate and advise of the amount required.
Kind Regards
Siphumezo
Ref#: ***
MTN South Africa's reply19 Sept 2015, 18:34
Official
Hello CorbynGould,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Thank you for your time, the 071 number is still on contract which is why you are still being billed and the early termination fees were not paid when the number ported out. I will escalate to the relevant team to calculate and advise of the amount required.
Kind Regards
Siphumezo
Ref#: ***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Thank you for your time, the 071 number is still on contract which is why you are still being billed and the early termination fees were not paid when the number ported out. I will escalate to the relevant team to calculate and advise of the amount required.
Kind Regards
Siphumezo
Ref#: ***