RR
Raymond R
1 reviews | Active since Oct 2014
02 Dec 2015, 08:04
Failing to cancelled my old contract for 4 months
I phoned twice to cancel my contract and i went to mtn cape road in port elizabeth to cancel my contract but they keep on deducting the contract fee at the end of the month. They assured me everytime that my contract is now cancelled. The incompetance of mtn's staff is ridiculous. I will be cancelling my other contract with mtn aswell due to this.
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MTN South Africa's replyOfficial
03 Dec 2015, 16:25Hello raymondr1984,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract has been cancelled 2-12-2015. Credit will be passed for the September-November invoices.
Note the current balance R797.99 this is for the November invoices, the previous payment for R797.99 debited is for the October invoices the system bill the account in arrears. For 1 January 2016 no debit will be requested due to the credit passed on the account. The account will be debited again on the 1 February.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract has been cancelled 2-12-2015. Credit will be passed for the September-November invoices.
Note the current balance R797.99 this is for the November invoices, the previous payment for R797.99 debited is for the October invoices the system bill the account in arrears. For 1 January 2016 no debit will be requested due to the credit passed on the account. The account will be debited again on the 1 February.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply03 Dec 2015, 16:25
Official
Hello raymondr1984,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract has been cancelled 2-12-2015. Credit will be passed for the September-November invoices.
Note the current balance R797.99 this is for the November invoices, the previous payment for R797.99 debited is for the October invoices the system bill the account in arrears. For 1 January 2016 no debit will be requested due to the credit passed on the account. The account will be debited again on the 1 February.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract has been cancelled 2-12-2015. Credit will be passed for the September-November invoices.
Note the current balance R797.99 this is for the November invoices, the previous payment for R797.99 debited is for the October invoices the system bill the account in arrears. For 1 January 2016 no debit will be requested due to the credit passed on the account. The account will be debited again on the 1 February.
Kind Regards,
Alice van der Merwe
***