CC
Clinton C
1 reviews | Active since Jan 2016
12 Jan 2016, 14:57
Failing MTN Service provider
After 22years of been with MTN the last 4 have been tragic.For instance one year with no billing until I managed to point out to them the unbilled year,to witch I had to pay immediately or face been cut and handed over.Now again this past year again no Statements no invoices incorrect details & after paying my account cut two days later not a word from MTN
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
14 Jan 2016, 09:20Hello CCollins,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply14 Jan 2016, 09:20
Official
Hello CCollins,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Legal management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
CC
Clinton C's updateReviewer Update
27 Jan 2026, 14:29As everyone can see Ayanda's reply and as of today 27th Jan 2026 MTN still has not reached out other than this above reply to try save themselve the embarrassment.
Let the public be the judge and the sales MTN so desperately needs.
Well, Done MTN. Pathetic!
Let the public be the judge and the sales MTN so desperately needs.
Well, Done MTN. Pathetic!
CC
Clinton C's update27 Jan 2026, 14:29
Reviewer Update
As everyone can see Ayanda's reply and as of today 27th Jan 2026 MTN still has not reached out other than this above reply to try save themselve the embarrassment.
Let the public be the judge and the sales MTN so desperately needs.
Well, Done MTN. Pathetic!
Let the public be the judge and the sales MTN so desperately needs.
Well, Done MTN. Pathetic!