FAILING A LOYAL, LONG TERM CLIENT of 19 Years

After being a long standing Client of more than 19 Years, MTN has decided to through me away like a used up rag!!!! They have just informed me that I can no longer upgrade my contract and that they are happy to see me go to the opposition.

I am a SOLE TRADER (and have been for the last 10years) . Because of an Admin fault on their side (Which they have acknowledged), I am apparently in liquidation. Some brainbox ticked the option to prompt for a CK number on my account. They can not understand the concept that a SOLE TRADER can NEVER have a CK Number, only an ID number. To make matters worse, they have inserted a CK number of a Business that I sold 15 years ago. The new owner passed away 6 years ago, and obviously stopped filing his returns. (CIPRO then placed such a business into Voluntary Liquidation until the business is de-registered - This is standard in a deceased estate). The big brains at the vetting department never bothered to check when I de-resigned as a member. This has nothing to do with me!!!!!!!!

I have now paid my lawyer R 3 500.00 to try and rectify this via an official correspondence (after trying to resolve this matter telepathically - no no availe).

After weeks of waiting, they have now informed the Lawyer that I am in arrears with my account. I have a debit order and have never missed one payment - ever!!! They now want me to settle my account and then they will do the upgrade - HOWEVER, if I pay them today, by the time I get the upgrade, i will owe them more money AND then the Debit order will go through, which means they will own me money. IS this how upgrades now work.

Now here's the kicker, try and phone MTN and get someone to talk to about this LOL!!!!!!!

To sum up, I have now paid a Lawyer to force MTN to keep me as a client for no other reason other than that they can't get their Accounting program to function correctly or their accounts department to think correctly LOL LOL LOL!!!!

I would really NOT like to leave MTN, but it looks like 19 years means nothing to them. The clients that help build their business is now being tossed aside!!!!! :-( - FOR NO GOOD REASON OTHER THAN SOMEONE IS NOT PREPARED TO DO THEIR JOBS :-( ;-( ;-(