Failes to debit account, violates POPIA act, suspends all services so you can't pay or contact MTN

MTN failed to process debit orders for the month of November 2025. I did not receive any communications from MTN via email or any other channel.

A stranger phoned me pretending to be an MTN collections agent and asked me to verify myself by providing personal information protected by the POPIA act. After I told the individual that I am uncomfortable in providing sensitive information pertaining to my accounts as they phoned me and there's no way of me verifying that they are who they say they are, the individual ended the call.

Other industries would send a OTP to your mobile app in order to verify you, however MTN seems to be far behind in technology and in violation of the POPIA act.

I immediately phoned the MTN contact number and a voice recording said that MTN is aware of client accounts not being debited at that the clients must make use of other payment methods.

This morning I went on to the MTN app in order to see if I can pay the account, but the app didn't load any of my profile data. I then tried contacting MTN, but they suspended my service.

So after more than 24 months paying my acvount via debit order, MTN's technology failes, they violate the POPIA act and then suspend all your services making it impossible to pay or contact them.

What a way to show that you are far behind when it comes to technology and services.

Furthermore, MTN gave me a recycled number and I still het all the previouse owners sms's etc and I cant even load whatsapp coz its registered to someone else.