RC
Ryan C
1 reviews | Active since Dec 2013
06 Jul 2018, 16:32
Failed upgrade
To start off with, I've been a loyal MTN client for many many years, however, today after yet another failed upgrade attempt I've finally had enough.
What I'm about to explain here is also not the first time this has happened to me and wasted hours of my time.
I entered an MTN shop, asked when my upgrade is due, and was told I can do it right away, Great news. I proceeded to select a device and package, signed all the applicable documents, they collected the device from the safe, then, the wait began.
Excuse followed by excuse pursued due to a "technical" issue on the system. After 2 hours of hanging around I was eventually informed I am actually not due for an upgrade, and this in all honestly is nothing short of unprofessional and unacceptable.
By all means, if I'm not due, then just say so instead of wasting my time.
As mentioned above, this is also not the first time this has happened, and in fact the exact same sequence of events followed during my previous upgrade 2 years ago.
So my question is, what are you going to do about it?
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MTN South Africa's replyOfficial
10 Jul 2018, 23:17Thank you for your post.
We apologize for the inconvenience that you have experienced with our service. We completely understand the frustration it has caused.
Kindly note that when check under your profile, Upgrade was processed successfully on the account. Please advise if all is in order as per renewal done or a mail can be sent to the below address for prompt assistance.
***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Kevin
Best regards,
MTN South Africa's reply10 Jul 2018, 23:17
Official
Thank you for your post.
We apologize for the inconvenience that you have experienced with our service. We completely understand the frustration it has caused.
Kindly note that when check under your profile, Upgrade was processed successfully on the account. Please advise if all is in order as per renewal done or a mail can be sent to the below address for prompt assistance.
***
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Kevin
Best regards,