Failed to upgrade contract

Hi Hallo Peter<br> <br> After a 2 Year Contact with MTN for 3G data sim. I decided to upgrade the contract to a mobile cellphone contract. I went to the local branch (SABC 0598) and filled in the relevant papers. After I received the phone and new sim from the branch I noticed the free minutes, data and sms's were not showing on my account.<br> <br> I went to the local branch and asked to have this investigated - 24 March 2015 <br> The branch logged a call with MTN head office (ref. USD ***)<br> After the branch called me and told me the upgrade did not go successfully through but this issue will be resolved before 27 March 2015. <br> <br> The Head Office claims to have resolved the issue, although I still do not have any sms's or mobile data. <br> I went to the branch today 2 April 2015 and they told me to call the MTN complaints center ***)<br> <br> After 10 minutes of waiting to be answered I had enough. <br> <br> Not only did MTN not forward any contract details to my e-mail account they also did not forward any invoice.<br> <br> MTN Details <br> Branch: SABC 0598<br> Person: Rashad<br> Issue ref. USD ***<br> <br> My number: ***<br> <br> Is this the service one can expect from MTN South Africa ?<br> <br> <br>