NY
Nikita Y
1 reviews | Active since Aug 2013
13 Aug 2015, 09:43
Failed to respond to query re invoice or give info
After receiving a charge of R1,900 for \Packet Switch Data Calls"(more than twice my usual charges) I contacted MTN to ask for more information. MTN have rep**** to my email - as always the customer \""service\"" centre is unreachable by phone so I had to email and wait a week for what ended up being a vapid and hallow response. Despite this \""response\"""
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MTN South Africa's replyOfficial
07 Sept 2015, 15:39Hello customer911,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Please be advised that the termination date for your contract is 2016-05-02. Should you require to permanently deactivate your number when cancelling, you need to give us 30 days notice. And if you require to keep your number on prepaid, you would need to request for the number to be migrated to prepaid on 2016-05-03.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Please be advised that the termination date for your contract is 2016-05-02. Should you require to permanently deactivate your number when cancelling, you need to give us 30 days notice. And if you require to keep your number on prepaid, you would need to request for the number to be migrated to prepaid on 2016-05-03.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply07 Sept 2015, 15:39
Official
Hello customer911,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Please be advised that the termination date for your contract is 2016-05-02. Should you require to permanently deactivate your number when cancelling, you need to give us 30 days notice. And if you require to keep your number on prepaid, you would need to request for the number to be migrated to prepaid on 2016-05-03.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Kindly be advised that a billing query has been logged requesting for the data charges to be validated, REQ:***. Please also be advised that as of the 1st of April 2015, the pricing for the data bundles and data packages increased. The out of bundle rate increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.
Please be advised that the termination date for your contract is 2016-05-02. Should you require to permanently deactivate your number when cancelling, you need to give us 30 days notice. And if you require to keep your number on prepaid, you would need to request for the number to be migrated to prepaid on 2016-05-03.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***