failed to follow orders

I took a contract with MTN and it was to end in the month of November 2015, they told me to call on the 20th of October so that they do not load me airtime and was told that at the MTN shop in gateway opposite VANS. I did what they had asked me too but still they loaded the airtime and i called them to take it away as i was unwilling to pay for the airtime but than no they never did that instead they sent me a letter saying that it will be cancelled this month end. They also sent me emails after i called confirming that it will be cancelled so i dont understand .If i had to not pay they would put ,me on credit beurer but for them it is fine to do something i did not ask for . I get punished but they go unpunished.<br> this has to stop, now im gonna b paying money that i did not budget for.<br>