FAILED TO DELIVER PHONE BUT CONTINUES BILLING

I upgraded my contract in December 2015. I was promised that the phone would be delivered within 3-7 working days. Two weeks passed and I contacted the upgrades department. I was informed that the courier company had been to my residence on two occasions but never received an answer and on the third time they went to the wrong address. However, the courier company never visited my residence. If they had then why would they go to the wrong address on their third attempt??<br> <br> I was promised that Samuel from the Johannesburg office would contact me. Numerous emails were sent to him and his supervisor but he still hasn't called me back. I opted to cancel the contract altogether because of MTN'S incompetence but I was informed that Samuel is the only one that can reverse the upgrade. But nobody can get hold of Samuel. <br> <br> I decided to try and cancel the contract via the retention department but got no assistance from Ncebakazi Filita. Instead she referred me back to the upgrades department. <br> <br> Meanwhile MTN continues to bill me for a phone that I don't even have!!<br> <br> I've been sent back & forth like an idiot and some consultants hung up on me. <br> <br> MTN is really a useless service provider.