Failed to cancel but continues to deduct money

<p>I am extremely upset with MTN.</p> <p>I currently reside in London, I have asked my mother to cancel my contract as it came to its end. She went to the East Rand branch to cancel and gave all to required documents as requested by MTN. After a few months I noticed MTN were still deducting money from my account. I advised my mother and she went to East Rand branch to query. A Gavin Smith advised us the advisor which originally helped my mother accepted the cancelletion however incorrectly processed it on the system. I responded to his email submitting required documents. This was in 01/07/2016. I have not heard anything back and yet MTN continues to deduct from my account. I request a full refund for all deductions from contract expiry date and I request MTN stop taking my money. I have emailed again and I hope MTN reads this and responds</p>