Failed swim swap

Few day after the strike i lost my fone, went to mtn gandhi square and was assisted by the old lady who works der, she made me pay R139 for a new card and said she did a swim swap on it and it shud be workiig in 24 hours, bt was patient inaf to wait for 72 hours. I went bavk dey told me its cudnt go thru becoz of a strike, so we had to do another application for swim swap. Still with the new card it ddnt wek, , they never botheredto tell me or check on their side if t wek before i come to dem. Since den my number wasnt weking. Today i called *** the lady i spoke to she just told md shecat do swim swap nd ders no one who can assist. Is tis how mtn operates now. I have 3 contract fones on mtn to dhow how liyal i am yo it, but since den i have been fisappointed and decided otherwiee sbt mtn services and mtn as a whole.