1 reviews | Active since Oct 2012
Failed Sim Swap - *********** MTN Fourways Mall Store
The MTN store at Fourways Mall and your consultants on the 135 service line, do NOT have an understanding of competent service.
I did a sim swap at MTN Fourways Mall on Sat, 26 Jan at 16:00. It wasn't completed within 24 hours as advised, went back to the store yesterday to enquire - they said they'd escalated this and to check the sim again in 2 hours. Still not working today!
Just phoned 135 this morning to follow up and the consultant I spoke to basically told me she can't help and I should go back to the store and get a new sim! The nerve! So I must go up and down to this store day in day out following up on a service that should have been done correctly in the first place? Never mind that she suggested that I pay another R115 to do another sim swap!
Is there anyone with a higher level of competence at MTN who can resolve this for me please?
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team