IM
Itumeleng M
1 reviews | Active since Oct 2013
04 May 2015, 09:01
Failed service
On Wednesday 29/04/2015 I went to Centurion Mall to do a sim swap since I lost my phone. I was told that I should switch on my phone after an and my sim will be active. But I only switched my phone on after 2hours and received and error message that said \sim card registration failed". I phoned MTN the next day and was told my sim was active"
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Replies (1)
MTN South Africa's replyOfficial
15 May 2015, 16:19Hello itu2mi,
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
The process had failed on the network after it was performed at the service centre on the 11th.
Rest assured it is not our intention to displease you. We look forward to improving on service delivery to you.
Regards;
Nosipho
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
The process had failed on the network after it was performed at the service centre on the 11th.
Rest assured it is not our intention to displease you. We look forward to improving on service delivery to you.
Regards;
Nosipho
REQ:***
MTN South Africa's reply15 May 2015, 16:19
Official
Hello itu2mi,
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
The process had failed on the network after it was performed at the service centre on the 11th.
Rest assured it is not our intention to displease you. We look forward to improving on service delivery to you.
Regards;
Nosipho
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please be advised that your query has been transferred to the relevant functional unit for resolution.
The process had failed on the network after it was performed at the service centre on the 11th.
Rest assured it is not our intention to displease you. We look forward to improving on service delivery to you.
Regards;
Nosipho
REQ:***