GC
Gerald C
1 reviews | Active since Aug 2012
01 Jun 2015, 11:18
FAILED INVESTIGATION
In response to your reply on my complaint I strongly suggest your further investigate this matter as ALL of my email correspondence clearly shows different <br> <br> I am back in South Africa post 16 June whereby I will rather go into a MTN store and meet with a consultant as MTN's lack in communication is appalling. <br> <br> Alternatively please email me on [Email Removed] so that I can forward you ALL the correspondence dating back to November 2014. <br> <br> Thank you and regards<br> <br> <br> \Hello geraldcoertzen
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MTN South Africa's replyOfficial
08 Jun 2015, 15:22Hello geraldcoertzen,
We do apologize for the breakdown in service and for the delayed response.
We've perused your account and see that usage being disputed was mainly for calls. We've now requested (REQ:***) our Billing Support team to retrieve an itemised billing report for the months of November & December 2014 as well for January & February 2015. The report will reflect the numbers that were dialed, time & date and duration of each call.
We will touch base with you as soon as we've received the reports in order for us to forward it to yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for the delayed response.
We've perused your account and see that usage being disputed was mainly for calls. We've now requested (REQ:***) our Billing Support team to retrieve an itemised billing report for the months of November & December 2014 as well for January & February 2015. The report will reflect the numbers that were dialed, time & date and duration of each call.
We will touch base with you as soon as we've received the reports in order for us to forward it to yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply08 Jun 2015, 15:22
Official
Hello geraldcoertzen,
We do apologize for the breakdown in service and for the delayed response.
We've perused your account and see that usage being disputed was mainly for calls. We've now requested (REQ:***) our Billing Support team to retrieve an itemised billing report for the months of November & December 2014 as well for January & February 2015. The report will reflect the numbers that were dialed, time & date and duration of each call.
We will touch base with you as soon as we've received the reports in order for us to forward it to yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
We do apologize for the breakdown in service and for the delayed response.
We've perused your account and see that usage being disputed was mainly for calls. We've now requested (REQ:***) our Billing Support team to retrieve an itemised billing report for the months of November & December 2014 as well for January & February 2015. The report will reflect the numbers that were dialed, time & date and duration of each call.
We will touch base with you as soon as we've received the reports in order for us to forward it to yourself.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,