Failed delivery Problems with no other options.

I Love the MTN network and i qualify to upgrade and did the upgrade via phone call. Now the courier neet to deliver the device but I always struggel with my fingerprints and the verification. I also informed the person making the sale that i struggel with my fingerprints.

Mondo division now tells me after the first failed delivery attempt they have to try and deliver the device 3 times with the fingerprint error then they can change it to a manual delivery. What ******* is it! I am so unhappy about this. They are waisting the couriers time as well as mine.

The upgrade process is really not a pleasure if i have to struggel to get this done. I really hope i can get some help and i phoned two different people saying they will send a request for manual delivery then the other says i need to try 3 times. It seems to me that the people at MTN is not trained to do their work and only see sales.

Regards Bennie