sG
sinenhlanhla G
1 reviews | Active since Mar 2016
01 Apr 2016, 20:49
Failed debit order
Hi Kevin ,<br> <br> Can you kindly advise me of the way forward as I have tried so many times to consult about this matter even on the day I phoned customer care (808) I requested to speak to a supervisor where I was put on hold for over 10 minutes when the agent came back to me she advised me that her supervisor will tell me the same thing as what she is advising me ? Which I found unprofesional and so unfair , I am a paying customer I deserve to be treated fairly ? What about the consultant in store who mislead me by telling me that the account is up to date ? I want clarity on your statement Kevin when you say up to date what's that suppose to mean ? Am I still going to pay for the month of Feb ? If yes ask the consultant in your store to take owner ship of the situation as I took my time to get the account sorted ,like I always do with all my accounts .<br> <br> Your response would be highly appreciated.
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MTN South Africa's replyOfficial
04 Apr 2016, 18:08Hello Sine1989,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The debit order of R399.00 for the invoice dated 2016-02-13 was returned unpaid on 2016-02-29 and that amount was paid on 2016-03-26 as a cash payment of R400.00. We have not received the payment for the invoice dated 2016-03-13, your current balance is R420.80 and this amount includes 2XR11.40 admin fee for the returned debit orders on 2016-02-13 and 2016-04-01.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The debit order of R399.00 for the invoice dated 2016-02-13 was returned unpaid on 2016-02-29 and that amount was paid on 2016-03-26 as a cash payment of R400.00. We have not received the payment for the invoice dated 2016-03-13, your current balance is R420.80 and this amount includes 2XR11.40 admin fee for the returned debit orders on 2016-02-13 and 2016-04-01.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply04 Apr 2016, 18:08
Official
Hello Sine1989,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The debit order of R399.00 for the invoice dated 2016-02-13 was returned unpaid on 2016-02-29 and that amount was paid on 2016-03-26 as a cash payment of R400.00. We have not received the payment for the invoice dated 2016-03-13, your current balance is R420.80 and this amount includes 2XR11.40 admin fee for the returned debit orders on 2016-02-13 and 2016-04-01.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The debit order of R399.00 for the invoice dated 2016-02-13 was returned unpaid on 2016-02-29 and that amount was paid on 2016-03-26 as a cash payment of R400.00. We have not received the payment for the invoice dated 2016-03-13, your current balance is R420.80 and this amount includes 2XR11.40 admin fee for the returned debit orders on 2016-02-13 and 2016-04-01.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,