RS
Richard S
1 reviews | Active since May 2013
12 Jun 2019, 09:42
Failed cancellation of contract
Why is my contract continuing when I requested cancellation after a failed upgrade? Device was returned so there should be nothing giving the impression that I want to remain with this network. Kindly phone me to arrange reversal of charges.
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Replies (1)
MTN South Africa's replyOfficial
13 Jun 2019, 11:53Good day
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Could you kindly assist in advising us where you returned the device to and supply us with the RMA number they gave you as we need to further investigate and then cancel your contract.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Could you kindly assist in advising us where you returned the device to and supply us with the RMA number they gave you as we need to further investigate and then cancel your contract.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply13 Jun 2019, 11:53
Official
Good day
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Could you kindly assist in advising us where you returned the device to and supply us with the RMA number they gave you as we need to further investigate and then cancel your contract.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
Could you kindly assist in advising us where you returned the device to and supply us with the RMA number they gave you as we need to further investigate and then cancel your contract.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention
Warm Regards
Sizwe Schoeman Complaints Management team