JP
Juan P
1 reviews | Active since Aug 2015
19 Aug 2015, 09:36
Fail to finalise upgrade, then charge at high rate
MTN failed to finalise an upgrade made end of March. Now I still get invoiced at my old rate, but the \system"do show the upgrade was supposed to be made. I am battling with MTN since middle June when the problem arised. No one seems to want to sort it out. I have been at 3 different MTN branches in George"
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MTN South Africa's replyOfficial
14 Sept 2015, 08:34Hello JuanPretorius81,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please pardon the late response we have escalated the matter to our retentions department for them assist.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please pardon the late response we have escalated the matter to our retentions department for them assist.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
MTN South Africa's reply14 Sept 2015, 08:34
Official
Hello JuanPretorius81,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please pardon the late response we have escalated the matter to our retentions department for them assist.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it caused.
Please pardon the late response we have escalated the matter to our retentions department for them assist.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***