1 reviews | Active since Nov 2015
FAIL TO CLOSE ACCOUNT AFTER MIGRATION
I have migrated my cell phone from MTN to another service provider in the beginning of August. I was happy to pay the bill for August as I know they bill in arrears. I have received cell phone bills at the end of September and October. I have tried to rectify this situation by visiting the MTN Brooklyn branch twice and have sent various e-mails to their Customer care with no luck. I cannot use the helpline as my number no loner exist!! I also cannot phone the MTN Brooklyn Customer Care service branch as they apparently don't have landlines! <br> How can you bill me for a number that doesn't exist!!!!???? I want a refund and confirmation that no further debit orders will be processed against my bank account. Refer to *** or USD ***. I have proof of my visits and e-mails.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract has been cancelled. The request has been sent to the Mobile number portability team to assist with the credit request.
You can contact the portability department on *** to assist you on line.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The contract has been cancelled. The request has been sent to the Mobile number portability team to assist with the credit request.
You can contact the portability department on *** to assist you on line.
Kind Regards,
Alice van der Merwe
***
