1 reviews | Active since Nov 2017
Fail Sim Swap attempts!!!!!
I have had the misfortune of having my cellphone ******. I went into the MTN Lakeside store to have a sim swap and was advised that that the new sim would be active in 24 hours , 24 hours later nothing happened . When I called the MTN customer service i was advised that the sim failed due to being rejected by user . (I do not have access to network so I am not sure how that could be possible) needless to say i was advised that the ****** sim was not deactivated and I had to go back to the store and redo the sim swap. And guess what the same thing has happened and I still dont have my line ..... and giuess what I have to go back again to the store to be told to wait another 24 hours.... this is ridiculous , a whole week to do a sim swap? And i still dont have access to my line
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The line was still suspended, we have opened the line.
The sim swap was done but did not pull through the system, we have sent the request to the back end support team to pull the sim card through the network. We will monitor the sim swap.
Please give it 45 minutes and reboot the device.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The line was still suspended, we have opened the line.
The sim swap was done but did not pull through the system, we have sent the request to the back end support team to pull the sim card through the network. We will monitor the sim swap.
Please give it 45 minutes and reboot the device.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The line was still suspended, we have opened the line.
The sim swap was done but did not pull through the system, we have sent the request to the back end support team to pull the sim card through the network. We will monitor the sim swap.
Please give it 45 minutes and reboot the device.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The line was still suspended, we have opened the line.
The sim swap was done but did not pull through the system, we have sent the request to the back end support team to pull the sim card through the network. We will monitor the sim swap.
Please give it 45 minutes and reboot the device.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The line was still suspended, we have opened the line.
The sim swap was done but did not pull through the system, we have sent the request to the back end support team to pull the sim card through the network. We will monitor the sim swap.
Please give it 45 minutes and reboot the device.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The line was still suspended, we have opened the line.
The sim swap was done but did not pull through the system, we have sent the request to the back end support team to pull the sim card through the network. We will monitor the sim swap.
Please give it 45 minutes and reboot the device.
Kind Regards,
Alice van der Merwe
Best regards,