1 reviews | Active since Jan 2015
F R A U D by MTN agents, no feedback from legal
I have reported the issue many times. I have completed an affidavit stating that the 4 accounts opened under my name was without my consent. I need confirmation, in writing, what happened and that the accounts have been removed. It has now been SIX months....<br> Furthermore, I have sent numerous sms's stating that I WANT MY ACCOUNT EMAILED!!!! Nothing is done.<br> I also asked for my debit order to be cancelled and will EFT monies upon receipt of and EMAILED account. Nothing is done.<br> The joke of it all is that I do not even get feedback from the legal department. What are you hiding?????<br> It is really shocking. What is going on with MTN that you are not even willing to help a customer who was wronged because of MTN...
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the four ********** contracts are deactivated and a request for credit has been logged with our ***** department.
The statement with the amount to pay can only be sent to you after the credit is reflecting on your account as currently the balance includes the amount charged for the Four ********** accounts.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the four ********** contracts are deactivated and a request for credit has been logged with our ***** department.
The statement with the amount to pay can only be sent to you after the credit is reflecting on your account as currently the balance includes the amount charged for the Four ********** accounts.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***