1 reviews | Active since Apr 2017
F$$$$$ over by MTN Again!
Hi I recently upgraded my MTN contract. I upgraded to a Samsung Galaxy Tab A on a 24 month My MTN Choice 2GB@ 249 and it was upgraded on the 6th of May 2018 at Century City Canal Walk store. Ever since the transaction date I have been billed double the contract monthly amount of R512.50. However I went to the store to sort this out on the 30th of June 2018. And a consultant at MTN said it will be logged and resolved. It is the third month already and I am still billed R512.50. This is really unacceptable from MTN. It is not the first time I have had issues with MTN not responding or solving problems they messed up. I am really upset at this point!. I have called different numbers and nobody is helpful either. What is wrong with you MTN! Do you want to lose customers! Because I will cancel this contract if this **** is not resolved soon!
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account has been billed for a 2GB data bundle. The service was removed on line ***.
The account was credited with R786.84 and the credit reflect on the account . The un-billed invoice reflect a credit as for R228.43 and will reflect on the invoice for August month once finalized.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The account has been billed for a 2GB data bundle. The service was removed on line ***.
The account was credited with R786.84 and the credit reflect on the account . The un-billed invoice reflect a credit as for R228.43 and will reflect on the invoice for August month once finalized.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,